Know what people are saying. Respond when it matters.
Lia watches your reviews, forums, and press from one workspace, drafts replies in your voice, and holds the sensitive ones for a person to approve.
Six stages, from a stranger’s post to a decision you can defend.
- 1
Detect
Reviews, Reddit threads, press, and supported article comments arrive in one place, matched to the right brand and location.
- 2
Understand
Every mention is read for sentiment, topic, relevance, and risk — so a slow Tuesday service and a food-safety claim are never the same task.
- 3
Decide
Lia recommends whether to respond at all. Not everything deserves a reply, and saying so is part of the job.
- 4
Respond
Drafts come back in your voice, shaped for the platform they are going to, ready for a person to approve.
- 5
Escalate
Anything sensitive routes to the people who should see it first, with the full thread and a clear reason attached.
- 6
Learn
Recurring complaints surface as patterns across locations, so the same problem stops arriving one review at a time.
The judgment is the product.
Drafting a reply is the easy part. Knowing which reviews deserve one, which need a manager before anything is published, and which are better left alone — that is the work, and it is where a generic assistant does damage.
So Lia is approval-first by construction. Sensitive mentions are held, never auto-sent. Every connector declares what it can actually do, and the interface never offers to publish somewhere it cannot. When a platform has no reply surface, Lia says so rather than pretending.
Nothing publishes itself
Drafts wait for a person. Approval is the default, not a setting you remember to switch on.
Capabilities are explicit
Each platform declares whether Lia can read, draft, or publish. You are never shown a button that will not work.
Everything is on the record
Who drafted, who approved, what changed, and when. The audit trail is not an add-on.
Know what to say when your reputation is public.
Create your workspace, connect your Google reviews, and see what people are already saying about you.
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